Refund policy

Return Policy

Eligibility for Returns

All return requests must be submitted within 14 days of receipt of goods. Returns are subject to approval and must meet the conditions outlined below.

Non-Returnable Items

Due to the nature of wholesale greeting cards, the following items are non-returnable:

Custom, personalized, or private-label cards
Seasonal or holiday cards after the relevant season has passed
Clearance or discontinued items
Items damaged after delivery due to improper handling or storage

Condition of Returned Goods

Approved returns must:

Be in original, unused, and resalable condition
Be returned in original packaging or equivalent protective packaging
Include the original invoice or order reference number

We reserve the right to refuse returns that do not meet these conditions.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, you must notify us within 5 business days of delivery. Please include photos and order details to allow us to assess the issue promptly. Approved claims will be replaced or credited at our discretion.

Return Authorization

All returns require a Return Authorization (RA) number prior to shipment. Unauthorized returns will not be accepted or credited.

Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect items), return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 20%, depending on the condition and nature of the returned items.

Credits and Refunds

Approved returns will be issued as a store credit or account credit unless otherwise agreed in writing. Credits will be processed within 14 business days of receiving and inspecting the returned goods.